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Cancellation & Refund Policy
At Frederick Antonelli LLC, we are committed to providing high-quality lead generation, prospecting, research, and business development support services tailored to each client’s specific needs.
Because our services involve customized research, preparation, and project-based work, our cancellation and refund policy is designed to provide clarity and fairness for both our clients and our team.
1. Service Cancellation Before Project Begins
Clients may request cancellation before Frederick Antonelli LLC begins work on a project.
If a cancellation request is received before any research, preparation, or project-related work has started, the client may be eligible for a refund, minus any applicable payment processing fees or administrative costs.
To request a cancellation, clients must contact us as soon as possible using the contact information provided below.
2. Cancellation After Project Work Begins
Once project work has started, including research, prospect identification, data collection, list preparation, or other service activities, payments are generally non-refundable.
Our services require dedicated time, resources, and customized effort based on each client’s requirements. Once work begins, resources are allocated specifically to the project.
3. Refund Eligibility
Refund requests may be considered in limited situations, including:
- Duplicate payments made in error
- Payments processed incorrectly
- Failure to begin agreed services due to circumstances within Frederick Antonelli LLC’s control
Each refund request will be reviewed on a case-by-case basis.
4. Non-Refundable Services
Due to the customized nature of our services, refunds are generally not available for:
- Completed research projects
- Delivered prospect lists
- Completed lead generation work
- Customized reports or research materials
- Services already performed according to the agreed project scope
5. Project Scope & Client Approval
Before beginning work, clients will receive information regarding:
- Project scope
- Services included
- Total project price
- Payment terms
- Estimated delivery timeframe
- Expected deliverables
By making payment, the client acknowledges and agrees to the approved project details.
6. Service Delivery Issues
If a client believes that delivered services do not match the agreed project scope, they should contact Frederick Antonelli LLC within 7 days of delivery.
We will review the concern and work with the client to determine an appropriate resolution, which may include clarification, revisions, or additional support when applicable.
7. Changes to Project Scope
Requests for additional work, expanded requirements, or changes outside the original project agreement may require additional fees.
Any additional services will be discussed and approved before work begins.
8. Payment Processing
Payments are processed securely through approved third-party payment providers.
Refunds, when approved, will be issued through the original payment method used for the transaction.
Processing times may vary depending on the payment provider and financial institution.
9. Chargebacks
Before initiating a chargeback or payment dispute, clients are encouraged to contact Frederick Antonelli LLC directly so we can review the concern and attempt to resolve the issue.
Unauthorized chargebacks related to completed or delivered services may be disputed with supporting documentation, including project agreements, communications, and delivery records.
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